Employee Management

Training your employees on new technology

Learn how to implement office technology training that can meet your business needs and budget.

Published: April 15, 2014
Updated: April 11, 2017

To keep ahead of the competition, businesses should regularly refresh their software with the latest technology. New technology can improve your operations by streamlining current processes and expanding capabilities.

But as you invest in these new solutions, it's also important to invest in the proper training. This extra expenditure can help increase error-free productivity.

Fortunately, there are several training options available, many of which can be deployed quickly and affordably. Here are a few options for in-house and remote technology training.

Online training tools

The biggest benefit of online training tools is that they can be accessed directly from your desk. This keeps your employees on site, allowing them to train as their busy schedules allow. Here are three popular online training tools to consider:

  • Grovo – With more than 4,500 training videos (as of 3/22/2017), Grovo provides lessons in short snippets that give users an overview of how a tool works. Grovo offers a free plan for individuals and two options for businesses.

  • Lynda.com – For more intensive video training, Lynda.com is a great solution. The service offers more than 5,000 video-based courses covering a wide variety of subjects. However, at $20 per month per user for a basic membership and $30 per month for a premium membership (as of 3/22/2017), it can be a significant investment.

  • YouTube – Many people don't realize the learning opportunities that exist on this video-sharing site. YouTube users provide free step-by-step tutorials on everything from changing the fuser in a printer to using advanced features in Microsoft Excel.

Remember, many of the vendors you use – Microsoft, Google, and Intuit – also offer their own free, online training.

Live training

For decades, businesses have used live training to introduce new concepts to workers. But today's live training tools allow businesses to reach out to remote workers, as well. Adobe Connect allows live training to take place across geographic boundaries. Keep in mind that a captive audience is necessary to get the most from live training. To ensure that your training engages trainees, aim to:

  • Involve participants by asking them to share their experiences with the training topic

  • Keep trainings short – 60 to 90 minutes – or allow breaks for longer training sessions

  • Ask for feedback to improve future trainings

Customizable training programs

Companies that use business-specific software might find it easier and more cost-effective to create their own technology training programs. If your business experiences frequent turnover, technology training can ensure that new hires use your software efficiently, and as quickly as possible.

Start by holding weekly technology training meetings. Experts can pass handy tips and tricks on to your employees without taking them away from their work for hours at a time. Technology experts can even come in and provide short training sessions to meeting attendees.

Another time-saving solution is to create training sessions in house that can then be shared as needed. Several great services exist to expedite this process:

  • Adobe Captivate – Though more costly ($360 for a year subscription, as of 3/22/2017), Adobe Captivate is a full-featured tool that allows trainers to record audio while demonstrating tasks on a screen.

  • Camtasia – Camtasia is a one-time purchase of $199 (as of 3/22/2017), and allows businesses to either record original video or utilize template graphics.

  • Brainshark – Brainshark trains via PowerPoint presentation and narration. Versions include the Brainshark Sales Accelerator, Brainshark for the Enterprise, Brainshark for Coaching, and Brainshark for Training. Costs depend on the number of hours and employees using it.

Professional training

Another option is to hire a professional trainer. Some of these individuals (or companies) can train on site, remotely (but live), or online and on demand.

Today's technology has brought both benefits and challenges to the workplace. With the proper training, you can ensure your employees are as efficient and productive as possible when using these tools.