Employee Management

Employee management and satisfaction: The ripple effect

Keeping employees happy can have a direct impact on customer satisfaction.

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Employee management and satisfaction: The ripple effect

Keeping employees happy can have a direct impact on customer satisfaction.

Influences on employee satisfaction

Among U.S. employees, here's what they rated as very important influences for job satisfaction:

  • Compensation/pay (60 percent)
  • Job security (59 percent)
  • Opportunities to use skills/abilities (59 percent)
  • Relationship with immediate supervisor (54 percent)
  • Benefits (53 percent)
  • Organization's financial stability (53 percent)
  • The work itself (51 percent)

Satisfaction leads to engagement

Employee satisfaction creates employee engagement — an employee’s connection and commitment to his or her particular organization — which in turn leads to customer satisfaction.

Businesses with high levels of employee engagement outperform businesses with low levels of engagement by 10% in customer ratings, and 22% in profitability.

How to foster employee engagement

Sixty-four percent of human resources professionals indicate their recognition program positively affects employee engagement, so find opportunities to recognize and reward accomplishments. Eighty-two percent of employees say being recognized motivates them, but nearly one in five organizations do not have an employee recognition program.

The most common recognition awards include:

  • Certificates and/or plaques
  • Cah
  • Gift certificates
  • Company-branded merchandise
  • Food
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