Employee Management

Employee management and satisfaction: The ripple effect

Keeping employees happy can have a direct impact on customer satisfaction.

Download (PDF)

Employee management and satisfaction: The ripple effect

Keeping employees happy can have a direct impact on customer satisfaction.

Influences on employee satisfaction

Here's what employees rated as very important influences for job satisfaction:

  • Respectful treatment of all employees at all levels (65 percent)
  • Compensation and overall pay (65 percent)
  • Trust between employees and senior management (61 percent)
  • Job security (54 percent)
  • Opportunities to use skills and abilities at work (53 percent)

Satisfaction leads to engagement

Engaged employees are more likely to remain with their current organization – developing a stronger connection to the organization’s mission, and reducing turnover costs. Their commitment to the organization also empowers them to develop customer relationships, therefore increasing profitability.

Businesses with high levels of employee engagement outperform businesses with low levels of engagement by 10% in customer ratings, and 20% in sales.

Actively engaged employees also experience 17% higher productivity. Yet only 34% of US employees are engaged at work.

How to foster employee engagement

Human resources professionals indicate their recognition program positively affects employee engagement when it’s tied to organizational values, so find opportunities to recognize and reward accomplishments.

Approximately 81% of organizations have a recognition program in place.

The most common recognition awards include:

  • Gift certificates
  • Cash
  • Performance certificates
  • Catalog offerings
  • Company products

Top goals of recognition include:

  • Positively affecting employee engagement
  • Creating a positive workplace culture
  • Instilling and reinforcing corporate values
  • Increasing employee happiness
  • Maintaining a strong brand
SHARE
Insurance and Security

Workers' compensation: A breakdown of coverage

Make sure your business — and employees — are protected.

Article - Workers' compensation: A breakdown of coverage
Employee Management

Why an employee policy handbook is critical for your small business

Safeguard your business by clearly stating your policies and procedures in an employee handbook.

Article - Why an employee policy handbook is critical for your small business
Employee Management

Five mistakes to avoid when paying employees

Learn five mistakes to avoid when it comes to employee payment practices.

Article - Five mistakes to avoid when paying employees